Refund policy

RETURNS & REVIEWS POLICY

Last updated: September 2026

At B28 Studio, we want you to love every piece you receive. If something isn’t quite right, we’re here to help.

RETURNS

You have 15 days from the date of delivery to request a return.

To be eligible for a return, items must:

Be unworn and unused
Be in their original condition
Have all original tags and packaging attached
Not show signs of washing, damage, makeup, deodorant, perfume, or other use

For hygiene reasons, certain accessories or products that come into direct contact with the body may not be eligible for return once opened or worn.

NON-RETURNABLE ITEMS

The following items cannot be returned:

Items that have been worn, washed, or damaged
Personalized or custom-made products
Products that are not in their original condition
Items returned after the 30-day return period
Any product specifically marked as Final Sale

B28 Studio reserves the right to refuse a return if the item does not meet these conditions.

HOW TO REQUEST A RETURN

To request a return, please contact us at [your email] with:

Your order number
The item(s) you would like to return
The reason for the return

Once your request is approved, you will receive instructions on how and where to send your item.

Please do not send items back without contacting us first.

RETURN SHIPPING

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

If you received the wrong item or your product arrived damaged or defective, please contact us as soon as possible. We will work with you to resolve the issue.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are generally non-refundable, unless the return is due to an error on our part or a defective product.

EXCHANGES

We currently do not guarantee direct exchanges due to limited stock.

If you need a different size or product, we recommend returning the original item and placing a new order once your return has been approved.

DAMAGED OR INCORRECT ORDERS

We want to make things right if there is a problem with your order.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery and include photos of the item and packaging.

We will review the issue and, when appropriate, provide a replacement or refund at no additional cost to you.